In short
A long-term care ombudsman is an advocate for residents of nursing homes, assisted living and similar homes. Ombudsmen help resolve complaints about care, rights and quality of life, give residents information, and represent their interests before government agencies. Services are free and confidential, and the resident directs what happens.
Written by the Senior Choice Care teamUpdated October 9, 2026. Facts are checked against the sources listed at the end of this page. General information; every family is different.
When to call
- Concerns about care or staff response
- Questions about rights or a discharge notice
- Help choosing a facility
How to reach one
ACL's Long-Term Care Ombudsman Program page links to each state's program.
Questions families ask
What does an ombudsman do?
Advocates for residents, resolves complaints and explains rights.
Is the ombudsman free?
Yes.
Can family call the ombudsman?
Yes, though the resident decides how the ombudsman proceeds.
Is the ombudsman part of the facility?
No. It's an independent program.